So following on from my last blog about sacking clients that are not respecting your process and paying their accounts, taking them to court is a situation that you may just find yourself in when all else fails. This is not a situation I share loosely with people because a) it’s not a nice situation to be in and b) it has been such a lengthy ordeal (one that is still ongoing) that I prefer to put it in the back of my mind and chalk it up to experience. However, a lot of my colleagues, particularly small businesses, have found themselves with no option other...

This week I had the unenviable task of firing one of my clients. The decision to let this client go was not an easy one, it really goes against the grain of any business, after all we are here to attract clients not to get rid of them. But there are times when you have to make hard decisions which are in the best interest for your business and this week was one of them. Let me give you a little bit of background. We provide a business to business service, our clients provide us with audio which we transcribe into text and give back to them in the form of...