Dear Sir/Madam … I’d like a job!

Being a busy transcription business, we often receive around ten job enquiry emails per day either requesting information or submitting resumes for transcription work. Whilst this can be quite time consuming to review each email and resume, the process is often shortened by the occasional email that I don’t even waste my time reviewing. I have been shocked over the years at people’s lack of consideration and social etiquette with something as serious as asking for your employment.

The following can deter me from even considering an application:

1. Not addressing who the email is to;
2. Not researching the company details to find out who you are submitting your work enquiry to but rather opting for the quick and easy way of addressing ‘Dear Sir/Madam’ – The Transcription People website has my profile and picture and easily identifies me as the Director of the company.
3. Not writing any content at all but simply attaching a resume.

I sought some advice from a professional resume writer, Kirsty Stewart

Tips for writing a great resume and cover letter:

1. If you are not an advanced MS Word user make sure you use a nice, easy template so you don’t have to spend too much time playing around with it.  There are plenty of free examples online to choose from.
2. Don’t use italics or fancy fonts as they are hard to read.  Instead use bold to highlight areas of interest e.g. name, phone, job titles, course names.  Also only use black font with a white background.  Colours can be hard to read and don’t print and scan as clearly.
3. If printing your resume always use plain white paper only (I cannot stress this one enough).  A simple staple or paper clip is preferred.  Never bind your resume.
4. Use bullet points rather than paragraph format to list your work skills and experience.  However, just because you are using bullet points does not mean you should not write full sentences.
5. Always provide examples and specific information.  The difference between a good and a great resume will show how you made improvements and contributions in your previous position.  However, be truthful and don’t go overboard.

Poor Resume Example:

• Filing
• Reception
• Mailing

Good Resume Example:

• Attended to the electronic, manual and archiving of files for 3 Senior Lawyers of highly confidential information
• Managed a busy reception desk including answering incoming client queries, greeting customers and general administrative tasks
  • Organised both incoming and outgoing mail including organising couriers and attending to email correspondence

Better Resume Example:

• Created new procedures for the electronic, manual and archiving of confidential files that decreased time spent on task by 30 minutes a day
• Developed procedures manual for front desk reception tasks that included telephone messaging systems and client greeting procedures to streamline break cover and holiday leave
  • Organised both incoming and outgoing mail including organising couriers and attending to email correspondence

Finally, always proofread your documents.  If you can’t afford to hire a proof reader it is well worth your time to have someone you know to have a look at your resume for any mistakes.  A great tip for spotting mistakes is to read your resume and cover letter out loud.